The evolving relationship of doctors and patients in an era of Digital Healthcare

Truth be told, a doctor’s job is not easy. They face numerous challenges, from the demands of patient care to the complexities of modern medicine. While they strive for excellence in treating their patients, administrative burdens often consume valuable time. But the modern day also offers a solution – digital healthcare. By embracing innovative technologies like clinic management software, physicians can streamline operations, enhance patient communication, and ultimately dedicate more time to what matters most: providing exceptional patient care.

Clinic management software like Practo Ray can empower physicians by automating many of their administrative tasks. This allows them to focus on patient diagnosis, treatment plans, and building stronger patient relationships.

In an insightful conversation with Dr. Vishwas Madhav Thakur (proprietor owner of The Omega Healthcare Solutions), he talked about how the clinic management software has been beneficial for him for over a decade now.

 

When it comes to healthcare, no amount of consultations and updates feel enough. Dr. Vishwas emphasized on how the records of individual patients are safe and confidential. “We keep close watch on data handling and all vital information stored with us like a locker of a bank, safe and secure. In a minute we can see old data, old prescriptions, old reports because of the ample storage facility for which we pay a subscription fee from time to time as it is a delicate and needful info bank for us” he explained. “Having instant access to a patient’s complete medical history, test results, and previous treatments helps us to make informed decisions quickly. It also helps in identifying health patterns and symptoms more effectively, leading to better outcomes for my patients.” These are non-negotiable requirements for doctors not just for accurate treatment but also to treat each case as a unique case study for their practice and learning and also to ensure continuum of care. 

“The dashboards are intuitive and also provide insights into a patient’s health” – Dr. Vishwas 

“Clinic management software has streamlined numerous daily operations for me. With automated appointment scheduling, billing, and patient reminders, I can focus more on patient care. The dashboards are intuitive and also provide insights into patient’s health and help prioritize tasks efficiently”

He continued to talk about the software’s use in seamlessly connecting with patients, easing his job to communicate better without worrying about losing updates or any significant reminders. “The communication tools offered by these software systems have significantly enhanced my interactions with patients. Features like secure messaging, appointment notifications, and follow-up reminders ensure that patients feel connected and informed about their healthcare.”

 

Talking of appointment notifications, Dr. Nitin Aherrao, a Practo Prime user, had something similar to share. “The Practo app is both patient and doctor friendly. It becomes even  more systematic for doctors who have sudden emergencies or operations to attend to. In such scenarios, we have to reschedule our appointments or cancel them. Such a software ensures every patient is informed about the last minute cancellation or rescheduling of appointments, taking the load off the doctors.” 

A platform of verified doctors ensures authentic,  quality care 

Lastly, both doctors shared how Practo has been able to contribute to their practice and how they feel partnering with us. “Practo has proven to be an invaluable partner in enhancing my practice. The user-friendly platform makes it easier to manage appointments and connect with patients. The wide network allows me to reach new patients and maintain a strong online presence. I appreciate the  commitment to improving healthcare delivery by making it more accessible and efficient for both practitioners and patients. Overall, Practo has significantly contributed to a more organized and patient-centric approach in my practice.”

Dr. Nitin was particularly happy about how Practo ensures patients receive medical care from verified degree holders only. “Personally, I feel what Practo is doing is ensuring that all good quality doctors who have authentic degrees and qualifications are there on their platform. The majority of the time in India, people don’t know where to go and it is one platform where you get all the options.”

Currently, 5 lakh+ doctors and providers are leveraging our platform to make quality healthcare a reality for India. With the doctor-population ratio in the country at 1:834, our doctors are trying to bridge the gap as they embrace digital healthcare. Not just that, they leverage the data providing valuable insights into patient trends and outcomes, aiding in clinical decision-making. Many physicians also see the potential for telehealth to reduce incidents of patients not turning up post scheduling and improve appointment adherence. With telehealth focused on managing appointments for doctors and hospitals, doctors can now fully dedicate their time to patient care and channelise their efforts towards patients’ health only. 

Practo

Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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