Practo Telemedicine Health Plans record 2.5x growth in six months

Practo Plus health plans which offer up to 15 online doctor consultations per month per person across specialities, witnesses a surge of over 250% in the last six months. 

The company targets a 10x growth in subscribers over the next year

India, Dec 8, 2020: As video, audio, and chat-based doctor consultations become mainstream in India, Practo, India’s leading integrated healthcare company, today announced that its telemedicine health plans, Practo health plans have grown by over 250% in the last six months. Launched early this year, Practo health plans have touched the lives of more than 1.2L people across individual and corporate customers, in this short span of time. The company is targeting a 10x growth in Plus subscribers over the next year.

While most of the health plan users are from metro cities like Delhi, Bangalore, and Mumbai, there has been a growth of 30x in the number of users from non-metro cities like Jaipur, Ahmedabad, and Lucknow. There are more than 20,000+ doctors from over 21 specialties on the Practo Plus health plan network. With an ETA of about 120 seconds, health plan patients get priority access and can connect with doctors on text, call, or video, 24 hrs a day, 7 days a week.

As people continue to take precautions to avoid infections and seek medical help to protect and improve their health, being able to consult doctors across 21+ specialties, up to 15 times a month, on Practo has been a real boon and offers peace of mind. What makes these consultations even more effective is the continuity of care they afford by offering free follow-up consultations up to 3 days after the primary consultation.

Practo Plus Plan details:

These telemedicine plans come in monthly and half-yearly subscriptions:

  • INR 399/- per month allows a user to consult online with doctors across 20+ specialities, upto 15 times a month
  • INR 1199/- 6 months (approx. 200 per month) allows a user to consult online with doctors across 20+ specialities, up to 15 times a month

Key Insights from health plans user behaviour from the last six months:

  • Millennials account for 60% of the health plan users, the majority of whom consult for the elders in the family
  • The second most active user group include those who have chronic health conditions and those who live in remote locations
  • The most consulted speciality include GP, Gynecology, Pediatrics, Dermatology, ENT, and sexology, wherein a typical user consults these doctors up to four times a month
  • Other top consulted specialties by health plan users include Mental health specialists, 
  • On an average, a health plan user consults a doctor three times a month, as against a national average of three times a year (basis Practo Insights report from last year)
  • Men and women user split stands at 75% vs 25% respectively 
  • Out of all the users, 50% of users are new/first time users of telemedicine health plans

“It’s encouraging to see how patients are getting more and more aware and appreciative of this new way of accessing healthcare. What started with the outbreak is sure to shape the future of healthcare in the country. Awareness, access, and quality are the three most important pillars for the success of teleconsultations. Health Plans are a great way of making telemedicine more mainstream, and we’re very bullish on both its relevance and growth, over the coming months and years.” Siddhartha Nihalani, VP – Product Growth, Practo. 

With contagious diseases like COVID-19 demanding social distancing, telemedicine has become one of the most viable solutions for obtaining quality healthcare. With the Government’s patronage and growing awareness among people from every part of the country, Indians are embracing telemedicine as the new way of life.

“The pandemic is here to stay and it’s important we get used to the new normal. Technology is here for good and will have a lasting impact on how we access healthcare. Seeking care is more important than ignoring symptoms and telemedicine opens the doors for doctor-patient interaction seamlessly from the comfort of one’s home”, said Prof Dr Supten Sarbadhikari, ex- Project Director, NHP, and ex-Dean, IIHMR, currently on WHO Digital Health rooster.


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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