Practo “Why don’t you talk to the doctor I consulted for my mother? She’s finally relieved after years of suffering. It brings peace to see her healthy again.”
Every patient comes with a story. A story of pain, suffering, stress, urgency and helplessness. Our doctors listen to these stories, identify and empathise with the pain, and embark on a journey from suffering to cure. For this journey, our mission is to make healthcare affordable and accessible for you. When connecting with doctors and sorting help, the last thing you want is to lose time, connection, or worse, hope.
Stories like Kaustubh Vats’ inspire us to continue our mission. His journey is a beacon of hope for those in need.
“It was a testing time for me as I didn’t know how to resolve my mother’s issue while still being at home”, Kaustubh Vats recollects.
Reluctant to step out in pain? Contact doctors from the comfort of your home!
Patients sometimes face situations when the illness prevents them from stepping out of the house or worse even moving around freely. Kaustubh’s mother was in a similar situation and this is when he thought of Practo.
“Over the top of my head, I could recollect my friend talking about a telemedicine app called Practo which enables you to discover and connect with a doctor over a call or a video. Since my mother was reluctant to step out due to the increasing knee pain, I downloaded the app and started looking for experts near me. To my surprise, it didn’t even take a minute to find a specialist with good patient reviews.”
Your reviews and feedback is hope for someone else
This is the power of sharing your story. Your stories shared on our app are a testament to the services that are available out there for every person struggling with a problem.
“I went through what the people wrote about the doctor and booked an appointment. The next day, the doctor diagnosed my mother over a call, asked for her previous reports on the chat box and recommended the best suited treatment for her.”
Click, share, and get your diagnosis!
One of many features of telemedicine is to enable you to share reports as pictures, PDFs, etc. In healthcare, ‘lost in translation’ is a risky business and we encourage communication via reports.
“We were extremely pleased with the doctor’s conduct. His hopeful and positive attitude eased us at first, followed by his treatment. It’s been two years now and my mother is doing better than before with occasional episodes of manageable pain. I am grateful to the doctor for his diagnosis and to Practo for instantly connecting me with the right specialist around me.”
Healthcare starts with empathy
Empathy is key when it comes to healthcare. When you enter a hospital/ doctor’s clinic, you are scared, suffering and in dire need of support. A doctor’s warm conduct goes miles to start the healing process. Kaustubh’s mother’s healing journey began when he first talked to the doctor and was offered support.
He was quite relieved when his mother received the treatment she deserved and since that appointment, he has continued to prioritise Practo for appointment bookings and teleconsultations, more so after he moved to Bangalore from Delhi.
Talking of experiences, Kunal Parikh recently shared his experience on LinkedIn , on how simple messages saved his day.
“So recently I visited a dentist for some procedure. The dentist told me it will take 4 sessions to finish the process. Had it not been Practo’s reminder messages, I would have missed out on a long impending tooth treatment”, expresses Kunal Parikh.
Appointment reminders are alarm clocks for your health
Our reminders are like alarm clocks, when the alarm rings, it says “Rise and shine, your health calls you!” With so much going on, it’s easy to lose track of health goals. That’s why we have a reminder system in place for all your appointments. You might forget, but we won’t!
“The first time I completed the session, I suddenly received a message from Practo with respect to the remaining schedule. Now since I am a working professional, I asked the doctor for early appointments. So all of my appointments were scheduled at 9:45 am, the first appointment being on weekdays with the majority being on Saturday. First two went perfectly as I followed the reminders.
My last appointment was scheduled on a Saturday. But it was 2 Saturdays later. I was so lost in work and busy that I landed up at the doctor’s clinic on a wrong Saturday. In the rickshaw, I kept wondering why I did not get a message from Practo, but ignored the thought. As soon as I reached home, I received this:
Doctor: Hi Kunal, your appointment was next Saturday.
Me: Oh apologies, I lost track.
Doctor: You must not have received a message from Practo as your appointment is scheduled next Saturday.“
We value your time as much as you do
Booking an appointment is not enough as there is a good chance of losing it amidst busy schedules. At Practo, we value your time just like we value a doctor’s time, therefore, our reminder messages play a pivotal role in preventing time loss and reducing patient no-shows.
As digital healthcare advances, we aim to offer better access to the highest quality of healthcare, enabling every patient to find the right solution for their needs. Practo is committed to being your trusted partner, ensuring transparency and exceptional service at every step.
