India’s Hospital Management System, Insta by Practo, Moves to SaaS Model, as it Charts Expansion Course

Present in 22 countries, Insta banks on scalability and integration, as it’s rapidly expanding its operations

India, Bengaluru, 24th August 2022: Practo’s hospital management system, Insta, trusted by 1500+ healthcare centres globally, today announced its transition to SaaS model to drive more value, efficiency, flexibility and scalability for its partner clinics and hospitals. 

The development, part of the company’s holistic growth and profitability strategy, is expected to impact the topline positively, with a 25% increase in healthcare centres. With this move, the company aims to improve its integration, enabling timely upgrades and greater ease of use, at 4x lesser costs as compared to conventional IT infrastructures. 

Insta’s ambitious expansion path includes going deeper into the Middle East and Indian markets by providing for local needs. It will also enable hospitals to improve operational efficiency by 20-25% with minimal revenue leakage.

 Post-acquisition in 2015 by Practo, Insta has grown 368% in terms of the number of hospitals and clinics using the service and is clocking a 25-30% revenue growth year-on-year, over the last two to three years. Due to consistent on-demand service and highly automated systems, the retention rate for the business has been 92% – one of the highest in the industry. 

Insta is associated with hospitals like Apollo Health and Lifestyle, Ovum, Bansal, Omni Hospitals in India and Emirates Healthcare, Right Health, Etihad Airways Medical Centre, VPS- Lifeline, VPS-Lifecare, Valiant Clinic in UAE amongst others. 

Speaking on this development, Abhinav Lal, Co-founder and Chief Technology Officer, Practo said, “We remain committed to our goal of balancing growth with profitability. While our consumer business continues to grow, our B2B business is turning profitable. This transition to SaaS is a strategic step in that direction. It helps us anticipate revenues, shorten sales lifecycle, and deepen integration, thus, creating a more predictable ecosystem for both growth and profitability. We are the leaders in the Middle East market and will continue to invest in that market, to grow both market and revenue share. The India market is ripe for SaaS; it provides much-needed agility that healthcare players are looking for, thus, giving us the confidence of further expansion, in a shorter period of time.”

Speaking on Practo’s software, Vikas Kumar, CEO, Insta, said, “SaaS-based cloud solutions have many advantages over traditional systems, such as lower costs, better data security and interoperability, and easier access to information and data sharing. The convenience, agility and cost-optimisation offered by Insta will ultimately contribute to creating a more connected health infrastructure in India and abroad. This is a true example of building in India, for India and the world.” 

Discussing the impact of Insta by Practo, Sudha Kamalnath, Chief Operating Officer, Sagar Chandramma Hospitals, Bangalore said, “We have been working with Insta for over 7+ years now and have been using the software across our centres. The move to SaaS has helped improve our efficiency by 85% and reduced inventory leakage by 95%. Overall, we are seeing improved collaboration between different departments and streamlined processes, which has helped us serve our patients better.”

Like many other industries, Covid-19 has put a spotlight on the need for the adoption of healthcare systems to SaaS-based models. And the cloud computing market in healthcare is estimated to reach $51.9 billion by 2024. The adoption of cloud-based solutions also helps healthcare organisations to cut down on the unnecessary expenditure of maintaining legacy IT systems while providing greater collaboration for better patient care. 

About Insta by Practo:

Insta by Practo, a division of India’s leading integrated healthcare company Practo, is a cloud-based hospital information management system, powering 660+ medical establishments across 22 countries including India, UAE and Saudi Arabia. Insta is used by clinics (both standalone and chains) and hospitals for automating their clinical, operational and financial processes such as scheduling, registration, out-patient and in-patient management, billing, electronic medical records (EMR), ward and bed management, diagnostics, advanced insurance and lab equipment integration, operation theatre, pharmacy and inventory management, specialty modules like dental, dialysis, IVF, Pediatrics and so on. 

Headquartered in Bengaluru, Insta was founded in 2008 and acquired by Practo in 2015 and serves customers through hundreds of hospital and clinic chains. Some of Insta’s key customers include Apollo Health and Lifestyle Limited, Motherhood, Peopletree, Ovum, Bansal, Omni Hospitals in India and Emirates Healthcare, Etihad Airways Medical Centre, Right Health, VPS- Lifeline, VPS-Lifecare, Valiant clinic in UAE.


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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