Practo Connect: Unveiling the Power of Quality Accreditation in Healthcare

Healthcare today is all about quality, but how do we measure it and ensure that patient safety remains at the centre of care? Read to know the answer. 

In today’s healthcare landscape, the emphasis on quality has become paramount. The ability to accurately measure and evaluate the quality of healthcare services is crucial for both providers and patients. One essential tool in this pursuit is quality accreditation. By obtaining accreditation, healthcare organisations demonstrate their commitment to excellence, providing a clear indicator of the value they offer. This accreditation brings forth a multitude of benefits, including enhanced patient safety, improved clinical outcomes, increased patient confidence, compliance with regulations, and reputation and market differentiation.

In this webinar, Dr BK Rana, CEO, Quality Accreditation Institute, India, details out the blueprint for organisations looking to improve their quality parameters and showcase their commitment to drive quality improvement in healthcare. Here’s a synopsis of what the webinar entails. 

To watch the full webinar, click here

Embracing the Power of Telemedicine

In the wake of the COVID-19 pandemic, telemedicine has emerged as a game-changer in healthcare. Driven by the recognition of its significance, the National Medical Commission of India introduced telemedicine practice guidelines in March 2020, opening up new avenues for doctors from different medical systems to embrace telemedicine and revolutionise patient care on a global scale.

Elevating Telehealth Services through Accreditation

With the rapid growth of telemedicine and the increasing preference for tele-consultations, ensuring patient safety and maintaining high standards become paramount. Our guest speaker underlines the critical need to establish accreditation standards for telehealth services. By setting benchmarks, discussing best practices, and emphasising patient safety, we can guarantee quality care and instil confidence in both providers and patients.

QAI’s Expansive Programs and Verticals

In a remarkably short span of five years, QAI has become the fastest developing accreditation body globally. They have crafted 14 sets of operational standards, covering a wide range of healthcare sectors, including clinics, veterinary facilities, laboratories, and health and social care. Through their comprehensive programs encompassing education, training, and accreditation, QAI is raising the bar for excellence in telehealth and beyond.

Telehealth Services Standards Framework

The comprehensive framework developed by QAI provides a holistic overview of the key elements and requirements necessary to ensure quality and safety in telehealth practices. It serves as an invaluable guide for healthcare providers and organisations aiming to achieve accreditation in telehealth services.

The Path to Accreditation

Accreditation involves a thorough assessment of an organisation’s adherence to established standards and quality measures. This rigorous process encompasses meticulous documentation review, comprehensive on-site inspections, performance evaluations, and ongoing monitoring to ensure continuous compliance. Achieving accreditation serves as a prestigious mark of excellence and a tangible demonstration of a healthcare provider’s unwavering commitment to delivering exceptional care.

Practo’s Journey towards Accreditation

In April 2023, Practo became India’s first digital healthcare company to receive QAI accreditation in Telehealth solidifying our commitment towards quality healthcare delivery.  Dr Abhijit Paul, Medical Director, Practo, shares the rigorous processes and stringent evaluation criteria the company had to navigate detailing a roadmap for primary and telehealth providers in India. 


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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