Practo Prime – All your questions answered

Finding a doctor is not easy. While wading through a sea of options and choosing a doctor is half the battle, booking an appointment and visiting the doctor can be equally stressful. What if this isn’t the right doctor for me? Is the doctor available on the weekend? What if I don’t get an appointment? Will I have to wait at the clinic for long? Often times this experience leads to patients simply not visiting the doctor and ignoring the issue or worse, self-medicating.

We have all been there and we don’t want your experience to be so worrisome about something as important as your health. So, to make it all less stressful for you, we designed a product for clinics and hospitals that takes end-to-end care of your visit to the doctor and provides an exceptional visit experience – Practo Prime.

Practo Prime is the best visit experience you can get when you need to visit the doctor of your choice.

Why Prime?

Prime is simply the most convenient and reliable way for you to visit the doctor of your choice. Clinics and hospitals offering the Prime experience guarantee 24×7 instant online appointment booking, 15 min wait times, and assurance that you will be seen by the doctor you booked. In addition to this, for you to be able to make an informed decision, we also provide you with accurate and reliable information about the doctor’s consultation fee and the clinic’s location.

We take enormous pride in saying that Prime has a lot of success stories by both patients and providers to its credit.

Patients rate their Practo Prime experience highly

A lot of patients were intrigued and wanted to know more about Prime. So, here we go answering all that you wanted to know.

Do I have to buy Prime or pay extra for Prime benefits?

No. Patients get amazing benefits with a Prime booking and have to pay absolutely nothing for it. All they have to do is to book an appointment with a Prime clinic or hospital for these assurances and just pay the consultation fee to the doctor like they normally do!

Do I need to pay a higher consultation fee for a Prime experience?

Not at all. You will pay the same consultation fee to the doctor that you would otherwise for a non-Prime booking or a walk-in consultation.

What are the benefits I get with a Prime booking?

Booking with a Prime clinic or hospital ensures benefits like low and predictable wait-time (mostly under 15 mins or less), 24*7 instant online booking, and assured meeting with the doctor of your choice. You do not get these bookings if you don’t book a Prime appointment or directly walk-in to the clinic or hospital.

What if I don’t get the assured benefits?

We are constantly working with clinics and hospitals to ensure that you get all the benefits associated with a Prime booking. In the unlikely event that you don’t get any of the assured benefits, you are entitled to a Rs 500 voucher from Practo.

Are sponsored doctors listed on Prime?

Prime is a technology product that can be bought only by establishments who want to provide exceptional visit experience to patients who choose to visit them. It can’t be purchased by individual doctors. On Practo, our search results are ordered purely based on relevance. The factors involving search results are an ideal match of qualifications and past patient stories, proximity, availability, the consultation fee and more.

Is my data safe with Practo?

Only you have control over your data. No one – not a third party, not even Practo – can access your information for any purpose except as authorised by you. We have stringent privacy and security policies in place so no one can get access to your data. And this is true for all interactions happening on Practo’s platform, irrespective of whether it’s a Prime booking or not. We encrypt all data with 256-bit encryption (many banks use just 128 bit. This means your health info on Practo is way more secure – 128 times more secure to be precise – than your financial information with your bank), we use HIPAA compliant data centres, and are one of the few healthcare companies to be ISO 27001 certified.

We put quality above everything else and have rigorous checks in place to ensure nothing but quality healthcare for you. Also, we have a Patient Experience section where patients can share their visit experience. We go the extra mile to make sure you have the best of quality and convenience when you visit a clinic or hospital.

We hope this clears all your doubts and helps you get a seamless and hassle-free visit experience with Prime. If you have any more questions, feel free to write to us at



Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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