Significant growth in consultations across Tier 1 cities

Delhi dominates no. of consultations with 35% share

Amidst the ever-present concern for mental health, individuals continue their quest for support and solace. On World Mental Health Day, Practo, India’s leading digital healthcare company, unveils insights into the nation’s mental health landscape. Insights from last year (FY23 vs FY 22)* reveals an overall 29% increase in in-person consultations, of which 67% consultations were done by men and 33% by women. 

Digging deeper into the city wise mental health landscape  revealed that Delhi contributed to the largest share of consultations in FY 23** at 35% followed by

  • Bangalore at 19%
  • Mumbai at 11%
  • Hyderabad at 10%
  • Chennai and Pune at 8% respectively
  • And rest of India at 9%

 Overall consultations have increased across cities YoY**, led by Hyderabad at 51% followed by

  • Mumbai at 45%
  • Pune at 35%
  • Delhi at 34%
  • Chennai at 30%
  • Bangalore at 23%
  • And rest of India saw a dip of 2%

From a demographic standpoint, young adults have emerged as the flag bearers of mental health awareness in the last one year.** Their dedication to mental well-being is evident with the age group of 25 – 34 contributing 55% to total consultations followed by 

  • 35 to 44 contributing 26%
  • 18 to 24 contributing 9%
  • 45 to 54 contributing  6%
  • 55 to 64 and below 18 contributed 2% each

While Indians became more aware of mental well-being and took proactive measures towards it, some of the growing searches included antisocial behavior, suicidal behavior, drug abuse, schizophrenia, panic, de-addiction. Notably, 60% of de-addiction queries hail from Tier 2 cities, while 35% of drug abuse queries also find their origins in these regions.

Commenting on the insights, Dr. Alexander Kuruvilla, Chief Health Strategy Officer, Practo, said, “According to the  National Mental Health Programme, it is estimated that 6-7 % of the population suffers from mental health disorders. This further results in families shouldering the responsibility of providing both emotional and physical support to their affected loved ones. That said, it is heartening to see patients actively seeking help to address these concerns. With growing information and exposure among the population, mental health which was once considered a taboo is gradually gaining widespread acceptance. Easy accessibility to healthcare professionals and availability of  resources that promote mental well being through various digital solutions is further encouraging patients to take a proactive approach to their mental health. “

Dr. Venkatesh Babu, MD (Psychiatry), consults on Practo said, “Digitisation has resulted in an unprecedented access to a wealth of information on mental health. However, it has also impacted individuals, especially the young minds who get influenced by the internet influencers. So much so, that we now witness that mental health issues start stemming from the young age of 14. This shift, however, comes with a silver lining. The increased availability of information has also contributed to heightened awareness among individuals and their families regarding the prevalence of mental health issues. As a result, there is a noticeable uptick in the number of individuals who actively seek help and support for their mental health concerns.”

As India continues its journey towards comprehensive healthcare access, Practo remains dedicated to bridging the gap between patients and healthcare professionals, ensuring patient centric quality care.


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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