Reduce no shows and enhance patient engagement with Practo Ray 

Great patient experiences result in great clinical experiences. Practo Ray can help you automate yours! 

In today’s fast-paced world, we’ve observed a monumental change in consumer behaviour. Experience has become the centre of every service. Whether it is an online purchase, savouring  a gourmet meal, exploring an immersive Van Gogh 360 exhibition, or simply visiting your doctor, the quality of the experience and its outcomes have taken centre stage. And healthcare providers are recognising the shift.  While clinical expertise and medical knowledge remain essential, patients now demand more and healthcare professionals are increasingly turning towards automation to ensure a seamless and a more personal visit experience for their patients. 

At Practo, we are committed to helping healthcare providers on our platform offer a more positive and seamless experience to all their  patients . This is why, Practo Ray, encapsulates a host of patient engagement features specifically designed to make communication more personal, appointments more seamless and experience more effortless. 

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So, what patient experience features does Practo Ray offer? 

Automated Appointment Reminders:

Practo Ray includes a feature for automated appointment reminders. This feature helps improve the patient experience by reducing no shows as Practo Ray automatically sends reminders to patients via SMS, email, or other preferred communication channels before their scheduled appointments. 

Convenience: Patients appreciate the convenience of receiving reminders, as it helps them plan their visit and ensures they arrive at the clinic or hospital on time. This feature minimises the inconvenience of waiting for patients and optimises the use of the healthcare provider’s time.

Customizable Templates and Communications: Practo Ray allows healthcare providers to customise templates and communications, enhancing the patient experience in the following ways:

  • Personalization: Doctors and clinics can create personalised communication templates for various purposes, such as appointment confirmations, follow-up instructions, and test result notifications. Personalised messages make patients feel valued and cared for.
  • Consistency: Customizable templates ensure that all patient communications maintain a consistent and professional appearance. This consistency fosters trust and reliability in the eyes of the patients.

Share Digital Prescriptions, Billings, etc.: Practo Ray enables the sharing of digital prescriptions, billings, and other documents, improving the patient experience as follows:

  • Accessibility: Digital prescriptions and invoices are easily accessible to patients through the patient portal or email. Patients can view and download these documents whenever they need them, eliminating the risk of losing paper copies.
  • Clarity and Convenience: Digital prescriptions are legible and clear, reducing the chances of misinterpretation. Patients can also access detailed billing information, making it easier for them to understand the costs associated with their treatment.

Timely Notifications: Patients receive automated alerts for upcoming appointments, test schedules, or medication refills. These notifications ensure that patients are well-informed about their healthcare journey and can plan accordingly.

Improved Adherence: Automated alerts can include medication reminders, encouraging patients to take their prescribed medications on time. This feature contributes to better treatment adherence and health outcomes.

Patient Engagement: Regular alerts and notifications keep patients engaged in their healthcare. Patients feel more involved and empowered when they receive timely updates and reminders.

To know about how Practo Ray can help enhance your patient engagement, click on the video below




Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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