Between painful abdominal spasms, Jayshree Salunke, a 62-year-old woman, consults a doctor online as her son props up the phone to get a better view of where she’s pointing. “The pain usually begins here and worsens if I move around. Since it usually subsides after medication, I’ve never felt the need to get it checked …

In the last two years, digital healthcare has played an important role in managing the Covid-19 pandemic. In managing the crisis – especially through all three waves in India – there has been tremendous growth in telemedicine, raising the possibility of a future where digital healthcare services will coexist with in-clinic visits in a hybrid …