A Customer Clinic just for your practice

At Practo we are constantly helping doctors make healthcare simpler. A lot of our product updates and features are made from the inputs provided by our customers. But then, are doctors the only people who use our software?

This is the one question that got us thinking and led to the creation of Practo Customer Clinic (PCC) – a training session that taught receptionists how to use Practo in their day to day activities at the clinic. It was something that no one had tried before, but still felt so right.

PCC hit the road in the month of August. For starters we decided to conduct it in different parts of Bangalore. The two hour workshops included informative training sessions that covered some of the most popular features and queries that our support team frequently came across.

Three sessions down, we’ve learned a lot from our users. Interacting with our customers and seeing them use our product gave us huge insights. So we decided to take a break and make PCC much more effective, interesting and interactive.

For the past two weeks our team has been on it. We’ve been busy making videos, cheat sheets and so on. We will be coming to your part of Bangalore soon. Watch this space for more scoop on what happens next.


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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1 Comment

  1. Why was it needed? what was the difficulties they faced in using!!!
    I feel its easy!!

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