Updated on Quality

FY25 Recap: A Year of Profitability, Progress, and Purpose

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FY25 marked a major milestone in Practo’s journey — our first full year of profitability, sustained over six consecutive quarters. With ₹3,500 Cr+ in gross merchandise value (GMV), ₹234 Cr in revenue, and ₹15 Cr in operating EBITDA, we’ve demonstrated that digital healthcare can scale with both impact and financial discipline.

Key Financial Highlights

  • ₹3,500 Cr+ GMV
  • ₹234 Cr revenue
  • ₹15 Cr operating EBITDA
  • 30%+ CAGR growth in gross margins in core Care Navigation business over the past 3 years
  • Contribution margin improvement from 40% (FY24) to 46% (FY25)
  • 109% turnaround from a ₹162 Cr loss in FY22 to profitability in FY25

This performance reflects steady growth in our core Care Navigation business, improved cost structures, and stronger unit economics across our operations.

Delivering Impact at Scale

Beyond financial metrics, our focus remains on delivering meaningful improvements in access, quality, and outcomes:

  • 5 Cr+ patients served across 640+ cities
  • 5 Lakh+ verified doctors onboarded
  • 4 Cr+ structured data points captured to power smarter navigation and insights
  • 1,000+ establishments audited to ensure quality care

In FY25, we also became the first Indian digital health company to publish Patient-Reported Outcome Metrics (PROMs).

  • 78% of telemedicine and 80% of physical consult users reported recovery within three weeks (including those who didn’t follow treatment plans).

International Expansion: UAE Growth Momentum

In FY25, we expanded our consumer-facing services in the UAE, launching in Abu Dhabi, Dubai, and Sharjah. Within weeks:

  • 50,000+ monthly users onboarded
  • 31,000+ doctors listed across 3,000+ clinics
  • ₹100 Cr GMV annual run rate achieved

We are on track to reach 10% annual user penetration in Dubai — reinforcing global demand for accessible, digitally-enabled care.

What Lies Ahead in FY26

We’ve identified three priorities to guide our efforts in FY26:

  1. Use AI to improve health outcomes for both patients and providers
  2. Double international revenue, building on the UAE launch and new market pilots
  3. Grow profitably, with sustained double-digit growth in core offerings

From smart search and symptom triage to real-time feedback for doctors, AI will continue to enhance our platform’s intelligence and impact.

Enabling Care for Underserved Communities

Through the #Mission10kCataracts initiative by Practo Foundation, we enabled 700 free cataract surgeries in FY25, positively impacting over 1,200 lives. In FY26, we aim to deliver 1,000 surgeries in Karnataka and Telangana as part of our broader commitment to equitable healthcare.

Closing Note

FY25 was a pivotal year — one that validated our long-term strategy and reaffirmed our mission: to improve healthcare outcomes using technology, while growing responsibly and sustainably. As we look ahead, we remain focused on building a future-ready digital healthcare ecosystem — one that serves patients better, supports providers meaningfully, and scales globally with purpose.

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