Practo introduces 24*7 free consultation with qualified doctors for pollution-stricken Delhi

*The service will ensure prompt medical attention to all Delhi residents in a trusted and convenient manner

November 6, 2019: Post Diwali, the air quality index (AQI) in Delhi breached the “severe plus” mark according to the Centre-run System of Air Quality Forecasting and Research (SAFAR). At a time when the city is crippled with the catastrophic levels of pollution, residents across the city are facing various health concerns ranging from mild fever, cough and cold to severe discomfort, infections. 

According to a new survey by LocalCircles with over 17,000 respondents from Delhi, 44% Delhi residents said they were having health problems related to pollution, but have not visited a doctor or hospital. Practo insights reveal a 19% increase in online doctor consultations since last week. Most of the patient queries revolved around chest pain, dry cough, hair loss, body aches and fever, skin rashes, to name a few. A large number of queries came in from people in the 21-30 age group bracket. Our insights indicate that there’s an increased need for medical assistance in the capital, but, travel or other barriers with respect to getting in touch with doctors seamlessly, may deter the patients from consulting a qualified doctor. It has also been observed that patients tend to delay their first medical interaction until the condition becomes critical. 

Practo’s initiative is aimed at making Delhiites more proactive about their health and ensuring that no symptom goes undiagnosed. Operating on the principal of early diagnosis that can lead to better health outcomes, Delhites can use this service 24/7 to get in touch with a qualified doctor instantly, anytime of the day, rather than self-medicating or ignoring it all together. The service will be available for free till 15th November 2019 on Practo app and website (visible to Delhi users only)

Dr Alexander Kuruvilla, Chief Healthcare Strategy Officer, Practo, said, “The hazardous air quality across the capital has led to a surge in pulmonary, respiratory and dermat diseases. We have made quality doctors available for patients in Delhi over the last week to help people get timely medical assistance. 

Our team of doctors have indicated that symptoms of these health issues caused by pollution can vary from mild sickness, to severe discomfort, and that it may get difficult for patients to understand whether some of these diseases’ early signs even qualify a doctor visit. Keeping this in mind, we’ve made online consultations with quality doctors available for free for all Delhites; this would help ensure that patients get a qualified medical opinion and correct line of treatment, without any travel or extra cost.It appears to be one of the worst ever spells of air pollution in Delhi this year, and we are committed to helping Delhites get in touch with qualified physicians, in a convenient manner.” 

Practo’s vision is to make quality healthcare accessible and affordable for a billion Indians, and this initiative is a step in that direction. Over 20 crore patients, or approx. 1 in 7 Indians have received high quality care through the Practo platform in 2019 alone. Working with a team of 1 lakh + doctors, Practo is committed to increasing access to quality healthcare in the country.

About Practo:

For millions of people, Practo is their trusted home where they know they will find the healing touch. Practo is the place which connects them to everything that they need to take good care of themselves and their families, assessing health issues, finding the right doctor, managing records securely, and finding new ways to live a longer healthier life. Healthcare providers and other healthcare partners use Practo because it is the trusted home for health for millions of people. Practo provides a definitive platform for them to build their presence, to grow their practice or business and to engage their patients in a way that was never possible before. For more details visit:


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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