Going the extra mile: 60% of the doctors spent >8 hours on teleconsultations every day on Practo during Covid-19

~As late-night consultations during the pandemic increased by 350%, doctors spent an average of 1.5 hours between 12 AM to 5 AM

Practo highlights the selfless services of doctors during the COVID-19 waves in observance of Doctor’s Day ~

In the last two years coronavirus brought the world to its knees, and the largest impact was seen on the medical and healthcare community. Most of the doctors’ usual working hours increased more than 2x during this time. 

A deep dive into Practo insights shows how doctors made extraordinary contributions to meet the urgent health needs of patients and adapted to their growing needs. This National Doctors’ Day, Practo recognises and celebrates the invaluable contribution of doctors who worked relentlessly to serve communities during the pandemic. 

Practo consultations data for the period April 2020 to April 2022 shows:

  • 60% of doctors spent more than 8 hours a day on online consultations during COVID-19, as the demand 1 for teleconsultations increased by 771% compared to the pre-pandemic period.
  • Despite the physical and mental exhaustion, 35% of doctors in India consulted patients online for more than 12 hours per day.
  • Doctors spent an average of 1.5 hours between 12 AM – 5 AM, providing online consultations to those in urgent need of medical assistance.
  • The average consultation time ranged from 7 minutes to 30 minutes as doctors patiently listened to and advised patients on how to deal with COVID-19
  • All this, while delivering high quality care with CSAT reporting at 90%+

Commenting on the undeterred contribution of doctors and commemorating their contribution, Dr Alexander Kuruvilla, Chief Healthcare Strategy Office, Practo, said,While the Pandemic affected each one of us, I personally understand the effect that it had on doctors in particular. Each doctor prioritised their patient’s well-being over everything else during this time. They not just invested more time but they adapted to the changing needs by meeting people where they were—at home and online, all this without compromising on the quality of care provided.”


Practo is on a mission to make quality healthcare affordable and accessible for over a billion+ Indians. India’s leading integrated healthcare company it connects the entire healthcare ecosystem together – including patients, doctors, surgeons, clinics, hospitals, pharmacies, and diagnostics – to generate exceptional value and service for all, especially the end consumers.

As technology becomes an integral part of healthcare, Practo has also become an essential enabler in helping doctors understand the nuances of managing and securely storing all health data. Practo encrypts all data with 256-bit encryption, uses HIPAA-compliant data centers, and is one of the few healthcare companies to be ISO 27001 certified. Practo is present in 20+ countries, helping over 30 crore patients, by connecting them with 1 lakh+ verified doctor partners.

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